Terms of service
Terms and conditions of use of the website www.balancejewels.ro
This document sets out the conditions under which the website www.balancejewels.ro may be used.
By accessing or using the website www.balancejewels.ro, you agree to the terms and conditions below. This website is owned and operated by THE BALANCE LTD S.R.L.
If you use this website, you are responsible for maintaining the confidentiality of the login credentials for your user account created on the website and you agree to assume responsibility for all activities carried out through your user account created on the website.
Orders placed and registered on the website www.balancejewels.ro from Friday after 15:00 until Monday at 09:00 will be confirmed by e-mail and processed on the first working day of the following week.
For further information regarding orders, you can contact us by email at: official.balancejewels@gmail.com.
Product prices
The price of the products purchased is the price displayed on the website www.balancejewels.ro.
The minimum order value required for free shipping is 300 RON.
For orders with a value below 300 RON, the shipping cost will be calculated at checkout.
Discounts corresponding to vouchers/coupons cannot be combined with other promotions or seasonal offers.
Order Payment
Payment for purchased products is made online, by card, through the card payment system.
Payment and data security
The Balance Jewels website uses a secure SSL (HTTPS) connection, which helps protect data transmitted between your device and the website, including information provided during the ordering process.
Product delivery
Delivery is carried out by courier to the delivery address provided by you.
Currently, delivery of orders placed on the Balance Jewels website is available exclusively within Romania.
The estimated delivery time is 1–5 working days from order confirmation.
During busy periods, public holidays, or for reasons beyond our control, delivery may be delayed.
If your order cannot be fulfilled, we will inform you as soon as possible and refund the amount paid using the payment method used to place the order.
Product warranty
The products sold benefit from the legal guarantee of conformity under the conditions of Government Emergency Ordinance No. 140/2021. The legal guarantee does not cover damage occurring after delivery as a result of improper use, accidents, impacts, breakage, scratches, or other causes attributable to the use of the product that do not constitute a lack of conformity.
If a lack of conformity is identified, the product will be replaced at no cost to the consumer whenever possible. If replacement is not possible (for example, because the product is no longer available), the consumer is entitled to the remedies provided for by applicable law, including, where the legal conditions are met, termination of the contract and reimbursement of the price paid.
Complete information regarding the legal guarantee of conformity is available on the Legal guarantee page, as well as on the official Your Europe portal.
Return policy
Under applicable law, the consumer has the right to withdraw from the contract, without having to provide any reason, within 14 days from the date on which the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the product.
To exercise the right of withdrawal, the consumer must inform THE BALANCE LTD S.R.L. of their decision to withdraw before the legal deadline expires, using the return/withdrawal form available on the website.
The direct cost of returning the products is borne entirely by the customer. Products must be properly packaged for transport so that they are protected against damage during shipping.
After communicating the decision to withdraw, the customer must send back the products without undue delay and no later than 14 days from the date on which the decision to withdraw was communicated. The deadline is met if the products are sent before the expiry of the 14-day period.
The consumer is liable for any diminished value of the products resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning. The refund will be made within the period prescribed by law and may be withheld until the returned products have been received or until proof of their dispatch has been provided, whichever occurs first. The refund also includes (where applicable) the initial standard delivery cost, under the conditions provided by law.
In the case of orders refused upon delivery or not collected and returned to THE BALANCE LTD S.R.L., without prior notification of the exercise of the legal right of withdrawal, the actual shipping costs incurred for dispatching and returning the parcel may be deducted from the amount refunded to the customer. Further information is available in the Return and refund policy.
Privacy and personal data protection
THE BALANCE LTD S.R.L. processes the personal data of users and customers in accordance with applicable personal data protection legislation, including Regulation (EU) 2016/679 ("GDPR").
Personal data is processed only to the extent necessary and on the basis of an applicable legal ground, for purposes such as managing customer accounts, receiving and processing orders, processing payments, delivering products, communicating about orders, handling returns, complaints and warranties, complying with legal obligations, preventing and resolving potential fraud or disputes and, where permitted by law, protecting the company's legitimate interests.
In order to provide the services, certain personal data may be shared with providers and partners involved in the operation of the online store and the fulfillment of orders, such as IT and hosting service providers, payment processors, courier companies, accounting service providers, or other providers necessary for carrying out business activities, under the conditions and within the limits established by applicable law.
Where processing is based on consent, consent will be requested separately, under the conditions provided by law and may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal, nor processing carried out on the basis of another applicable legal ground.
Data subjects benefit from the rights provided for by personal data protection legislation, under the conditions and within the limits established by that legislation.
Complete information regarding the data processed, the purposes and legal bases of processing, data recipients, retention periods, potential data transfers, the rights of data subjects, and how to exercise these rights is provided in the Privacy policy available on the website.
Final provisions
THE BALANCE LTD S.R.L. reserves the right to update these terms and conditions and make changes to the website www.balancejewels.ro, in compliance with applicable law, without affecting rights acquired through orders concluded previously.
Any disputes will be resolved amicably or, where applicable, by the competent courts, in accordance with applicable law.
Thank you for choosing Balance Jewels!