Terms of service
Terms and Conditions of Use for www.balancejewels.ro
This document outlines the terms under which you can use the website www.balancejewels.ro.
By accessing or using www.balancejewels.ro, you agree to the following terms and conditions. This website is owned and operated by THE BALANCE LTD S.R.L.
When using this Site, you are responsible for maintaining the confidentiality of your account access details and agree to assume responsibility for all activities conducted from your user account on the Site.
Orders placed and registered on www.balancejewels.ro from Friday after 3:00 PM until Monday at 9:00 AM will be confirmed via email and processed on the first business day of the following week.
For information related to orders, you can contact us at: official.balancejewels@gmail.com.
Product Prices
The price of products is as listed on the www.balancejewels.ro website.
The minimum order value for free shipping is 300 lei.
For orders below 300 lei, a shipping fee of 20 lei will be applied at checkout.
Discounts from vouchers or coupons cannot be combined with other promotions or seasonal offers.
Payment
Payment for purchased products can be made via credit card.
Product Delivery
Products are delivered via courier to the address you specify.
Delivery times are:
- Bucharest: Up to 24-48 hours from order confirmation.
- Other Areas: Up to 72 hours from order confirmation.
If your order cannot be delivered, we will inform you and refund the amount of the order to your account within a maximum of 30 days from the date we notified you of the issue.
Product Warranty
Products purchased through this site are covered by a 30-day warranty from the date of purchase, except for reconditioned products, which have a 15-day warranty. The warranty period starts from the date on the invoice and is valid only if the products are used as intended and under normal conditions.
If the received product has manufacturing defects, it will be replaced free of charge, provided you notify us within 48 hours of receipt. Any complaints made after this period will not be considered. We commit to resolving all claims within a maximum of 30 days from the date of receiving the claimed product. All shipping costs in this case are covered by our company.
Return Policy
According to current regulations, purchased products can be returned within 14 calendar days of receipt without penalties or providing a reason. Returns must be made at the customer's expense using the same shipping service used for delivery. THE BALANCE LTD S.R.L. will replace returned products or refund the amount within 14 calendar days of receiving the returned product. The refunded amount and return conditions do not include shipping costs.
Privacy and Data Protection
In compliance with data protection regulations and the free movement of personal data, THE BALANCE LTD S.R.L. is obligated to handle your personal data securely and only for the specified purposes.
The purpose of collecting data is: to inform users/customers (buyers) about their account status on www.balancejewels.ro, to update users/customers about the progress and status of orders, to evaluate the products and services offered, for commercial activities, product and service promotion, marketing, advertising, media, administration, development, market research, statistics, tracking and monitoring of sales, and consumer behavior.
By completing your details in the account creation and/or order form, you unconditionally agree for your personal data to be included in THE BALANCE LTD S.R.L.'s database and expressly consent to the storage, use, and processing of your personal data by THE BALANCE LTD S.R.L., its affiliates, and partners for activities such as, but not limited to, commercial activities, product and service promotion, marketing, advertising, media, administrative activities, development, market research, statistics, sales tracking, and consumer behavior monitoring.
Final Clauses
www.balancejewels.ro reserves the right to make any changes to these Terms and Conditions and to the website www.balancejewels.ro without prior notice to users.
We apologize for any text errors on www.balancejewels.ro and ask you to report them to: official.balancejewels@gmail.com. Copyright infringement complaints can be sent to: official.balancejewels@gmail.com.
Thank you for choosing Balance Jewels!
This document outlines the terms under which you can use the website www.balancejewels.ro.
By accessing or using www.balancejewels.ro, you agree to the following terms and conditions. This website is owned and operated by THE BALANCE LTD S.R.L.
When using this Site, you are responsible for maintaining the confidentiality of your account access details and agree to assume responsibility for all activities conducted from your user account on the Site.
Orders placed and registered on www.balancejewels.ro from Friday after 3:00 PM until Monday at 9:00 AM will be confirmed via email and processed on the first business day of the following week.
For information related to orders, you can contact us at: official.balancejewels@gmail.com.
Product Prices
The price of products is as listed on the www.balancejewels.ro website.
The minimum order value for free shipping is 300 lei.
For orders below 300 lei, a shipping fee of 20 lei will be applied at checkout.
Discounts from vouchers or coupons cannot be combined with other promotions or seasonal offers.
Payment
Payment for purchased products can be made via credit card.
Product Delivery
Products are delivered via courier to the address you specify.
Delivery times are:
- Bucharest: Up to 24-48 hours from order confirmation.
- Other Areas: Up to 72 hours from order confirmation.
If your order cannot be delivered, we will inform you and refund the amount of the order to your account within a maximum of 30 days from the date we notified you of the issue.
Product Warranty
Products purchased through this site are covered by a 30-day warranty from the date of purchase, except for reconditioned products, which have a 15-day warranty. The warranty period starts from the date on the invoice and is valid only if the products are used as intended and under normal conditions.
If the received product has manufacturing defects, it will be replaced free of charge, provided you notify us within 48 hours of receipt. Any complaints made after this period will not be considered. We commit to resolving all claims within a maximum of 30 days from the date of receiving the claimed product. All shipping costs in this case are covered by our company.
Return Policy
According to current regulations, purchased products can be returned within 14 calendar days of receipt without penalties or providing a reason. Returns must be made at the customer's expense using the same shipping service used for delivery. THE BALANCE LTD S.R.L. will replace returned products or refund the amount within 14 calendar days of receiving the returned product. The refunded amount and return conditions do not include shipping costs.
Privacy and Data Protection
In compliance with data protection regulations and the free movement of personal data, THE BALANCE LTD S.R.L. is obligated to handle your personal data securely and only for the specified purposes.
The purpose of collecting data is: to inform users/customers (buyers) about their account status on www.balancejewels.ro, to update users/customers about the progress and status of orders, to evaluate the products and services offered, for commercial activities, product and service promotion, marketing, advertising, media, administration, development, market research, statistics, tracking and monitoring of sales, and consumer behavior.
By completing your details in the account creation and/or order form, you unconditionally agree for your personal data to be included in THE BALANCE LTD S.R.L.'s database and expressly consent to the storage, use, and processing of your personal data by THE BALANCE LTD S.R.L., its affiliates, and partners for activities such as, but not limited to, commercial activities, product and service promotion, marketing, advertising, media, administrative activities, development, market research, statistics, sales tracking, and consumer behavior monitoring.
Final Clauses
www.balancejewels.ro reserves the right to make any changes to these Terms and Conditions and to the website www.balancejewels.ro without prior notice to users.
We apologize for any text errors on www.balancejewels.ro and ask you to report them to: official.balancejewels@gmail.com. Copyright infringement complaints can be sent to: official.balancejewels@gmail.com.
Thank you for choosing Balance Jewels!